Privacy Policy

This Privacy Policy explains how 1st Carpet Cleaning Manchester collects and uses personal information.

By contacting us, using our website, or booking a service, you agree to the terms below.

Information We Collect

We may collect:

  • Your name
  • Phone number
  • Email address
  • Property address or postcode
  • Booking details
  • Photos you send for quotes
  • Payment-related information
  • Messages sent by phone, email, WhatsApp or website form

Nothing fancy. Just what we need to answer enquiries and arrange cleaning appointments.

How We Use Your Information

We use your information to:

  • Respond to enquiries
  • Provide quotes
  • Confirm bookings
  • Carry out cleaning services
  • Process payments
  • Send service updates
  • Handle complaints or follow-up questions
  • Improve our website and customer service

We do not sell your personal information.

Sharing Your Information

We may share your details only when necessary, for example with:

  • Technicians attending the job
  • Payment providers
  • Website or email service providers
  • Accountants or legal advisers
  • Authorities where required by law

If a trusted technician or subcontractor attends your booking, they may receive the details needed to complete the service.

Payments

We do not store card details.

Card payments are processed through secure third-party payment providers.

How Long We Keep Information

We keep personal information only for as long as needed for bookings, customer records, accounting, legal reasons, or complaint handling.

After that, information may be deleted or securely archived.

Your Rights

You may ask us to:

  • Confirm what information we hold
  • Correct inaccurate details
  • Delete your information where possible
  • Restrict how we use it
  • Object to certain uses

Some records may need to be kept for legal or accounting reasons.

Cookies

Our website may use cookies. More details can be found in our Cookie Policy.

Contact Us

For privacy questions, contact:

1st Carpet Cleaning Manchester

Email: office@1stcarpetcleaningmanchester.co.uk

We may update this Privacy Policy from time to time. The latest version will be available on this page.